Doctor Saniflo Customer Reviews
If you have received help, free advice recently or in the past, please could you leave a review at the bottom of the page.
Below are genuine customer comments who we have helped out in the past and present.
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I ordered wrong part and spoke to Rachel at Dr Saniflo for advice. Rachel told me only way to get correct part is to contact Grundfos direct. I did this and returned incorrect part. Rachel organised immediate refund. Very hard to beat this level of customer service.
Thanks Paul, glad to help you. We have now amended the product information thanks to your email comment.
Very prompt reply to emails
Thank-You Bryony, glad to have helped.
I received a prompt reply to my query about a Watereasy. Although Dr. Saniflo do not keep spares for this, I received helpul information to put me on the right track.
Thanks Roger! Glad we helped you.
Thorough, comprehensive and prompt advice given.
Thank-you for your review.
Excellent response from Rachel who replied quickly to my email enquiry. Despite not selling the part I needed she researched online for me and sent a link to a UK supplier, who had a compatible part. Highly recommended.
Thanks for the review Colin, glad you got your problem sorted. Let us know if you need any more help in the future.
Thanks for an excellent service, very much appreciated.
Thanks for the review. Glad to have been of help.
Despite the Royal Mail Tracker telling me today that delivery was within 1-3 days and it hadn't left the post office, my microswitch arrived a couple of hours later! Fitted it with no problem having watched the brilliant video, together with a new membrane to replace the old frilly one - my Sanivite 3 is nearly 20 years old! Switched on the power, poured some water down the sink and slight worry when nothing happened so cautiously added a bit more and was rewarded with a short whoosh! What a transformation! Much quieter, doesn't fire off at random times now. Him indoors insisted we needed a new one so I'm very chuffed with myself. He won't be hearing the end of this for a while!! PS I'm a 64 year old granny!
The parcel had left the post office, the date you see on their tracking is when it was scanned yesterday, it left the same day and arrived today.
Glad your microswitch arrived quickly but Royal Mail allow 1-3 days, thanks for the review.
I can only echo the previous reviews.
My two queries were each answered within an hour, and the part I needed arrived within 24 hrs of ordering.
Thanks for you kind review Seb, happy to help you.
Lots of helpful information provided with quick responses to my many questions and supplied helpful links to enable us to purchase a replacement unit. Will be doing a diy fit but with the help received we're confident all will go well.
Thanks for your great review! Hope all goes well Sally, if you need any help just email us 🙂
great help given and prompt service, other companies should take note....
Thanks Derek, glad to help!
Lots of helpful information on this website enabled us to attempt a repair ourselves. Our Saniplus was not activating and was buzzing so we replaced the capacitor, microswitch and membrane with the help of the video-link supplied.
Honestly, the worst part is removing and emptying the unit .... after that you might as well have a crack at it yourself!
Great website and super quick service - items arrived in under 24 hours.
Thank-You Tracy for your great review, so glad we could help you and save a bit of money doing some DIY too!
I contacted Steven as I had a problem with a newly fitted unit, not one I hasten to add that he had either supplied of fitted.
He came back to me with a very helpful response almost straight away. I would certainly recommend him, he knows his stuff, and it's good to know a reliable place I can spares and advice from.
Thanks for the review Peter, just drop us a line anytime you need help.
I love this service. This is the second time I have used Dr Saniflo. To repair and refurbish 2 macerators for less than the cost of buying a new one means that I can keep a back up machine in the house in rural france and so give peace of mind and the ability to provide good service to my rental customers. Quick turnaround, prompt and comprehensive answer to queries. Thank you.
Thanks so much for you kind review Alan, really gad to have helped you.
We had a saniflo that was intermittently humming and blocking up. Whilst I could unblock the macerator I needed advice on the underlying problem. My questions were answered late on Sunday night and I didn't notice the message but when I got it the advice it was good and clear what to do and get. The parts I ordered at 1pm
were sent at 2pm and came the next day complete with instructions. The macerator is now running more smoothly and quietly than it did when it was new. Brilliant service and the only problem I had was the quiz on the query form wiped out my query first time, so I had to re-type it.
Thanks for your kind review John, glad to be of help and thanks for you helpful feedback on the slight website glitch. We'll look into it.
Item arrived promptly and well packaged. Is exactly as advertised- first class device and highly recommended
Many thanks for your kind review Ian, happy to have helped 🙂
Unfortunately the payment was not accepted and as there is no number to call, I could not proceed with the order.
Hi Nicola, Sorry to see you had a problem with your order. I can see your order on 20/08 is showing as 'Order cancelled by customer'. If an order has failed with the system we have in place, the customer is contacted. If the issue is a website matter it is resolved as soon as possible. We will also advise that you check your method of payment with your bank/credit card provider to see if there is a problem. Either way if you experience any problems again please use the contact method we have provided on the website - email: email@example.com and we will be glad to help you.
We moved into a new to us house high had a Saniflo in a garden building.
The Saniflo was running constantly.
A new switch didn't help but i was advised that the membranes was likely to have lost its elasticity.
A new one arrived over night together with video instructions.
All good now. Great service.
Brilliant news Keith! Glad to have helped you.
I found Doctor Saniflo when looking for help with a sanislim which would not switch off.
Great advice and super service to Spain.
Sanislim is back in business.
Thats great news Laurie, pleased to have helped you!
I found Doctor Saniflo whilst trying to identify and order the part I needed on an obsolete model which was working out to be much more difficult than I originally thought. Steven emailed me back on Sunday morning and following a few emails and photo confirmation my part arrived first class on Tuesday. All back together and working perfectly, this is an amazing service, very worthy of a full 5 stars. Thanks again Steven.
Thanks for your kind review and thank your for your donation, really appreciate it glad to help get an old machine working again.
Well I stumbled across this site through a search Emailed them Sunday morning for advice etc was early and thought get a reply Monday ( like most companies) no 20 minutes later reply and mails going back and forth through the Morning advice l sorted plus bit they don’t do links sent for what I need etc from a another company
I’ve now saved as a bookmark for my unit price was good for my bit but the advice was great eased my mind know it going to be ok
Thank you Steven for taking time out on a Sunday
Top marks my go to place for parts and advice 🙂
Thanks Darren, glad to have helped you!
Replaced the rubber membrane which activates the micro switch and working fine
Please can you contact me can't send details saying file to big one photo. purchased products to fix from Dr Saniflo very impressed with speed of service.
First class, many thanks, got me out of the mire.
Excellent help & advice steve
i did tests but sadly it was the motor that was kaput so need new saniflo slim
Thanks again for the help & advice
Very quick and efficiently executed. full of good high quality advice. Thanks
Glad we could help Jim, thank-you for your kind review.
replaced membrane and micro switch. works great now.
Thank You All.
Thanks for your kind review Jeffery, glad your machine is now working well.
* advice was spot on and instant response.
* Fixed problem with replacement parts
* good service
Thanks for the great review, happy to help.
Extremely prompt and professional many thanks.
Thanks Mick, happy to help.
Had problems with this company fulfilling the order, they insisted I contacted Royal Mail to track a parcel that Royal Mail said they could help with , I am now 5 days since placing the order , Rachel says I now need to wait another 14 days until they will refund my payment.
I don't expect this to make it to the reviews board, so will upload to trustpilot as well.
Odd that negative comments don't make it on to the board.
Thank you for your review Nick, as you are aware from our many emails we have been awaiting a response from Royal Mail as your parcel dispatched on 20th Sept was not delivered and signed for. Until the parcel has been signed for we have no proof of delivery and have to wait 10 working days to submit a claim.
We submitted a claim with Royal Mail on 3rd Oct and after their investigation we received a reply with a full refund issued on 4th Oct and apologies for the lost parcel (letter received today 6th Oct). We have now made a full refund to you.
Again, I am sorry you have had this experience but I hope that you can understand that we have done everything possible to act as quickly as we could to resolve the issue, until we received confirmation from Royal Mail under our terms we were unable to make a refund, we have to treat all lost items seriously as we have in the past had fraudulent claims. I can assure you that there is no scam in place as your quite abrupt, threatening and demanding emails have suggested.
So I am now able to answer your review comments and publish it on our website as negative comments do deserve a response, as all of our comments receive responses. So this negative comment did make it to the board as all comments do.
All the comments are genuine on this website as we do go above and beyond in and out of hours to help our customers for little or no reward.
I ordered the part for my Sanivite 3 on Monday before 9:00 am for postage to Spain where our faulty machine was located. The part was posted by mid morning. What a pity that the Post Office international delivery service is not as efficient it took them 5 days to get it to Madrid and the Spanish post took 2 days to get it to me.
The part was exactly what was needed, the technical advice was reassuring. What more can I say, we are up and running again for £21 much less than the cost of a new machine.
Thanks for your kind review Peter, we were happy to help. Your delivery left the UK on the 25th from then on was in the hands of Royal Mail's delivery partner Correos (Spanish postal service) The bulk of the time was spent with them and travelling via their network within Spain. The Royal Mail estimate for International Tracked & Signed delivery is 5-7 working days, so your parcel was delivered within the specified time frame.
Rachel dealt with my enquiry and provided some good no-nonsense advice which I will act upon. Again my thanks, Bernard
It was a pleasure Bernard, glad Steve and I helped you 🙂
Enquired for advice on replacing failing capacitor on a sanicom. They returned email very quickly with good information. Excellent team and will use again.
Found some very useful info!!!
Fast, accurate advice and prompt delivery of the required replacement part. Couldn't be bettered.
I have at last got around to fitting the parts I bought from you after you advised what may be wrong. I replaced the micro switch and membrane & clip as the unit ran constantly and would not switch off. It now works as it should once again. Thanks for your pre-sales advice it was much appreciated as it was MUCH more cost effective than having to buy a whole new unit. Great service!!!
My saniflo macerator packed up for the second time in seven years. My plumber neighbour has now retired, so I found Doctor Saniflo.
Their advice and instructions are good and v practical.
The parts ordered Thurs 17:00 arrived Saturday morning.
You made a very daunting and horrible job possible. Thanks.
Thanks Rich, glad to have helped!
Have a 4 year old sanipro xr started making buzzing noises but not pumping found dr.saniflo site and read faq the symptoms were in the faq list. I filled enquiry form in on web site and received a reply by return. This was a comprehensive detail how to gain acces to capacitor and to how to check if it had failed. When I sent for the correct capacitor at 7.30 in the evening I got a reply in 15 mins to say it had been despatched 1st class. I am now waiting for its arrival fantastic service.
Thanks for your review Joe, happy to help!
I was not sure about the item i needed to used the contact page ,
when the page would not let me send a photo i sent a message and i received a email bk asking to put photo on email
we found the item and wow best customer service I've had in a very long time ,
My Sanivite 3 was continually pumping due to water seeping back through the non return valve, and eventually stopped working completely. I gave the unit a good clean out and replaced but the same thing was happening - I sent a couple of videos and thanks to Stevens brilliant diagram explaining the positioning of the non return valve I now have a functioning and much quieter unit.
After about 10 years of service my saniflo unit started playing up.
I thought no problem, I will just buy a new one....
I then looked online and the bottom line was they were around the £300.00 mark !
Did some research and found Dr Saniflow.
What a fantastic service, sent it to him, he replaced a part for around less than £100.00 including inspection, carriage etc. Job done.
The bottom line is if your saniflo fails, don't buy a new one, just send it to these guys.
K M Fisher
Brilliant service and advice about repairing my Saniflow unit. Saved a fortune on plumbers bills and I did it myself
I sent a video showing the problem with the saniflo, clear precise instructions what to check came back quickly. Reassuring to have such excellent service so readily available - beats saniflo engineers (£125 just to turn up!) hands down. Thanks, Steven!
Very helpful, friendly and quick service. Many thanks for helping make sure I ordered the right parts. 👍🏻
An enquiry on a bank holiday was answered within hours - with accurate service info on a 25 year old pump.
Also impressed to know he is committed to repair, not replace - what a refreshing attitude.
After 2 separate failures of my Sanitop macerator and much frustration on my behalf I contacted Steven at Dr Saniflo.
I had managed to get my macerator working again but I was concerned that another failure could be imminent. Rather than reinstalling the macerator I decided it would be safer to ask Steven to service the unit and replace any suspect items.
Steven tested the macerator and only needed to replace the capacitor.
The macerator has now been reinstalled and is working fine.
Overall I am very satisfied with the expertise and quality of the service given by Steven and his staff all at a very realistic price
Described a fault and recieved several emails giving in depth trouble shooting advice. Outstanding customer services to a level that is very rare these days.
Very helpful and fast response back ordering parts also
Very good and quick service, I'm pleased to say that my Saniflo unit
now works. New microswitch, membrane and clip.
Thanks for your kind review
Steven freely gave some initial installation advice re discharge pipe diameter. He knows what he is talking about, in future I will definitely use him for spares and repairs.
Thanks Stephen, glad to have helped you.
Very quick reply
Problem solved! Thanks
Excellent very speedy reply once I got the questioner done many thanks to Steve will send for the parts !!
I contacted Doctor Saniflo as my unit was making much noise but no pumping. Steven was most helpful and careful before suggesting I needed a new Capacitor and Membrane.
We exchanged emails, I created a video for him to see and all in all I had great service from Steven.
I also learned a lot about Saniflo and about my wife's capacity to put up with quite a bit of mess as I fought the Sanipack beast.
At any rate, we prevailed and now have a unit which not only works but is quieter than it's ever been (for quite a while).
Super service and I learned a lot!
A pleasure to help you.
Utterly stuck because I have a Grundfos macerator which no-one except Grundfos will service, and because they have a monopoly, they don't replace parts of the mechanism, but the whole thing at a cost of over £1000!!! Very sensible and timely advice from Dr.Saniflo which I hope works and I don't have to end up changing whole system to Saniflo just to get this white elephant serviced!
Great help, thank you very much. 😊
Steve told me how to do ,quite simple ,but as I had tried it this way before, so I tried again with more effort and hey presto it worked
I submitted a query on the online form and had a very swift response, followed up by some great advice on email! Many thanks for such great service 🙂
Pleasure to help you.
Very help-ful with my inquiry much appreciated
Jet speed service . Easy transaction. and I live in the US.
Thanks James, happy to help 🙂