Reviews

Doctor Saniflo Customer Reviews

If you have received help, free advice recently or in the past, please could you leave a review at the bottom of the page.

Below are genuine customer comments who we have helped out in the past and present.

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Doctor Saniflo
Average rating:  
 297 reviews
 by John D
Doctor Saniflo excellence

After using Doctor Saniflo for the second time, I thought I'd take the time to leave a review, since the service and advice is second-to-none. When you need a part, expert help is at hand, and the fast delivery (next day in my latest case) means that any toilet-related inconvenience is minimised. It's sad that such service is rare nowadays, but all the more important to praise it whenever encountered. Well done, Doctor Saniflo!

Thank-You for your nice review John, we are always happy to help and thank you for being a return customer.

 by Ned
Brilliant service

I’m really impressed with Doctor Saniflo. Although being quite technical I was nervous about attempting to mend my 10 year old Saniflow Plus when it eventually developed the “motor not stopping for ages” fault. But with information from this website and several very helpful and prompt emails from Doctor Saniflo I was confident to order the replacement parts (membrane, capacitor, micro switch and non-return valve) and fit them. It’s now back and working beautifully. I’m also impressed with the Saniflo, as when I opened the lid it was completely caked in limescale and a wonder that it kept working for so long. So thanks very much Doc.

Thanks for your kind review Ned, glad we helped to get your problem sorted.

 by Steve Proctor
First purchase

Excellent service and prompt. Well done Rachel.

Thanks Steve! Glad to help.

 by Graham Smith
Dr Saniflo

Over a period of about 3 weeks Dr Saniflo correctly diagnosed the problem, emailed me diagrams and links to Youtube instructions and supplied me with correct new parts. I am so grateful for their help and patience in answering all the many questions I asked them during that time.

 by Paul
Fast Service

I ordered a new capacitor for our Saniflo shower pump and it arrived the next morning, the pump motor now starts perfectly. It doesn't get better than that!! Many thanks.

 by Alex Bach
So impressed....

......I only wish that all companies were so responsive and helpful! Thank you Steven.

 by chris
foaming in toilet pan

looked at the list of troubleshooting, didn't expect to find listed the issue I was having, but yep! they have foaming covered!!

 by David Perkins
Sanichesse problem


Can`t speak highly enough about the Dr. Saniflo service. Steven replied to my mails on a Sunday and helped me diagnose the problem. Parts have already been dispatched today (Monday morning)
Wouldn`t hesitate to recommend and use again.

Thank you

 by Gill
excellent Faqs

I have a Saniflo installed in my bathroom it services all my drainage as I am in a lower ground floor flat, it's about 20 years old and started playing up about 4 months ago, every problem you have explained is happening to me, so I found this page very useful and very informative, thank you. I am going to start with a descaler first, although I try to be to careful what I let go down the drain by using a strainer when I empty the washing up bowl, there must be something's it won't chop up anyway fingers crossed if my problems persist, the landlord will be next on my list, who'd of thought reading about macerator's would be interesting!

 by Grant walker
Amazing customer service

Our macerator was playing up and finally gave up. After contacting Dr Sanilflo and following their advice I was able to determine we needed a new capacitor a few emails back and forth I was able to remove the old unit and provide a photo of the old unit. We were promptly advised what unit we needed and it was delivered very quickly. Fitting was straightforward and now it works better than it ever did. The advice given and speed of delivery I wouldn’t hesitated to recommend them or purchase from them again. Excellent service and has save me a call out for a plumber.

 by Nigel Bish
Excellent service.

Superb website and service. £36 pounds for a couple of parts, easily fitted using the instructions provided. Saved me at least £500 for a new machine and the potential installation fee. Saniflo disaster averted and a happy family with a bathroom they can use again!

 by Arthur francis
Superb service

Always happy to help and always get a quick efficient response. Always reassuring that the doctor is at hand with spare parts ready to get your macerator back up and running.
Thanks Dr

 by Paul R
Superb!

Ordered on Sunday, delivered Tuesday, excellent service, part fitted and all working now.
Many thanks

 by Richard
Advice

My macerator won't turn off but this page has given me lots of possible reasons and, more importantly, how to test and fix. Best such page I've found

 by Bill Lawrenson
Saniflo Saniplus capacitor

Capacitor and membrane arrive for my Saniplus, think 2 days after ordering. Capacitor slightly different to original but of same specification so no problem. Saniflo UK were advising 5 weeks before they got stock into the UK, so 2 days was great!
Link to Youtube fitting video in the email receipt no longer works but the fitting document was fine. Was slightly confused by instruction to verify correct connection. This had me thinking that the polarity of the capacitor was important but could not see any polarity markings on either the original or replacement. Further research shows it does not matter. Once this was sorted, everything was fine.
Do pay attention to the instructions regarding the correct re-fitting of the membrane!
One last thing, I was able to do this repair without having to completely remove the unit from all plumbing; lid off, remove mech, pull cable through to give yourself room to work on it.
Bill

 by Puja Sharma-McLachlan
Grundfos micro switch

We ordered this switch which was in fact the wrong switch and reached out to Doctor Saniflo before we lost our minds trying to locate where this switch actually fitting in our mascerator. Dr Saniflo was really prompt in helping us and let us know we had the wrong switch! He was more than happy to advise us about the correct piece that was needed and we were able to return the wrong switch. Amazing service which helped us destress. Thank you Dr Saniflo! X

 by K Harris
Amazing Service!

I could not have asked for better service. Quick response from Rachel to my initial email with detailed help in assessing the problem; quick response to my order, with help on exactly which parts to order; quick delivery of the right parts. My Saniflo is now working perfectly. Thank you very much, I'll definitely come back when I have my next problem (hopefully not soon though!)

Thats great, so glad we helped you and thanks so much for your kind review. Any further problems just drop us an email we are always happy to help.

 by David boorman
No Worries

Fantastic advice and service with follow up explanation and further checks - cant go wrong so try and fix them your self!

Thanks David, glad to help you get the problem fixed.

 by Philip Havard
Brilliant!

What a great company! Excellent service and a great replacement Macerator.
Their advice has been invaluable.

Thanks so much Philip, really happy we could help you!

 by Mark
Saniflow diaphram

Fast delivery, very clear and informative communication.
Many thanks.

Thanks Mark, glad to have helped you.

 by Michael
Good service

Saved me a lot of money by supplying the parts and instructions to make the DIY repair simple and effective..

Thanks for your review Michael, glad we could provide you with an economical fix.

 by Paul Walmsley
Great customer service

I ordered wrong part and spoke to Rachel at Dr Saniflo for advice. Rachel told me only way to get correct part is to contact Grundfos direct. I did this and returned incorrect part. Rachel organised immediate refund. Very hard to beat this level of customer service.

Thanks Paul, glad to help you. We have now amended the product information thanks to your email comment.

 by Bryony
Brilliant email support

Very prompt reply to emails

Thank-You Bryony, glad to have helped.

 by Roger
Prompt reply to queries

I received a prompt reply to my query about a Watereasy. Although Dr. Saniflo do not keep spares for this, I received helpul information to put me on the right track.

Thanks Roger! Glad we helped you.

 by S
Clear Advice

Thorough, comprehensive and prompt advice given.

Thank-you for your review.

 by Colin
First Class Assistance

Excellent response from Rachel who replied quickly to my email enquiry. Despite not selling the part I needed she researched online for me and sent a link to a UK supplier, who had a compatible part. Highly recommended.

Thanks for the review Colin, glad you got your problem sorted. Let us know if you need any more help in the future.

 by Col.
Saniflo

Thanks for an excellent service, very much appreciated.

Thanks for the review. Glad to have been of help.

 by Patricia W
Excellent service

Despite the Royal Mail Tracker telling me today that delivery was within 1-3 days and it hadn't left the post office, my microswitch arrived a couple of hours later! Fitted it with no problem having watched the brilliant video, together with a new membrane to replace the old frilly one - my Sanivite 3 is nearly 20 years old! Switched on the power, poured some water down the sink and slight worry when nothing happened so cautiously added a bit more and was rewarded with a short whoosh! What a transformation! Much quieter, doesn't fire off at random times now. Him indoors insisted we needed a new one so I'm very chuffed with myself. He won't be hearing the end of this for a while!! PS I'm a 64 year old granny!

The parcel had left the post office, the date you see on their tracking is when it was scanned yesterday, it left the same day and arrived today.Glad your microswitch arrived quickly but Royal Mail allow 1-3 days, thanks for the review.

 by Seb
Sanipro

I can only echo the previous reviews.
My two queries were each answered within an hour, and the part I needed arrived within 24 hrs of ordering.
Faultless service.

Thanks for you kind review Seb, happy to help you.

 by Sally
Thank you

Lots of helpful information provided with quick responses to my many questions and supplied helpful links to enable us to purchase a replacement unit. Will be doing a diy fit but with the help received we're confident all will go well.

Thanks for your great review! Hope all goes well Sally, if you need any help just email us 🙂

 by derek
advice

great help given and prompt service, other companies should take note....

Thanks Derek, glad to help!

 by Tracy Watts
A successful self-repair!

Lots of helpful information on this website enabled us to attempt a repair ourselves. Our Saniplus was not activating and was buzzing so we replaced the capacitor, microswitch and membrane with the help of the video-link supplied.
Honestly, the worst part is removing and emptying the unit .... after that you might as well have a crack at it yourself!
Great website and super quick service - items arrived in under 24 hours.
Highly recommended!

Thank-You Tracy for your great review, so glad we could help you and save a bit of money doing some DIY too!

 by Peter
Quick and helpful

I contacted Steven as I had a problem with a newly fitted unit, not one I hasten to add that he had either supplied of fitted.

He came back to me with a very helpful response almost straight away. I would certainly recommend him, he knows his stuff, and it's good to know a reliable place I can spares and advice from.

Thanks for the review Peter, just drop us a line anytime you need help.

 by Alan Whitehill
Excellent service

I love this service. This is the second time I have used Dr Saniflo. To repair and refurbish 2 macerators for less than the cost of buying a new one means that I can keep a back up machine in the house in rural france and so give peace of mind and the ability to provide good service to my rental customers. Quick turnaround, prompt and comprehensive answer to queries. Thank you.

Thanks so much for you kind review Alan, really gad to have helped you.

 by John Pearson
Good advice, rapid delivery and clear instructions

We had a saniflo that was intermittently humming and blocking up. Whilst I could unblock the macerator I needed advice on the underlying problem. My questions were answered late on Sunday night and I didn't notice the message but when I got it the advice it was good and clear what to do and get. The parts I ordered at 1pm
were sent at 2pm and came the next day complete with instructions. The macerator is now running more smoothly and quietly than it did when it was new. Brilliant service and the only problem I had was the quiz on the query form wiped out my query first time, so I had to re-type it.

Thanks for your kind review John, glad to be of help and thanks for you helpful feedback on the slight website glitch. We'll look into it.

 by Ian
First class

Item arrived promptly and well packaged. Is exactly as advertised- first class device and highly recommended

Many thanks for your kind review Ian, happy to have helped 🙂

 by NL
No one to contact

Unfortunately the payment was not accepted and as there is no number to call, I could not proceed with the order.

Hi Nicola, Sorry to see you had a problem with your order. I can see your order on 20/08 is showing as 'Order cancelled by customer'. If an order has failed with the system we have in place, the customer is contacted. If the issue is a website matter it is resolved as soon as possible. We will also advise that you check your method of payment with your bank/credit card provider to see if there is a problem. Either way if you experience any problems again please use the contact method we have provided on the website - email: info@capacitor-shop.co.uk and we will be glad to help you.

 by Keith
Great Help When I needed it

We moved into a new to us house high had a Saniflo in a garden building.
The Saniflo was running constantly.
A new switch didn't help but i was advised that the membranes was likely to have lost its elasticity.
A new one arrived over night together with video instructions.
All good now. Great service.

Brilliant news Keith! Glad to have helped you.

 by Laurie
Great service

I found Doctor Saniflo when looking for help with a sanislim which would not switch off.
Great advice and super service to Spain.
Sanislim is back in business.
Thank you.

Thats great news Laurie, pleased to have helped you!

 by Andrew Lander
Fantastic service

I found Doctor Saniflo whilst trying to identify and order the part I needed on an obsolete model which was working out to be much more difficult than I originally thought. Steven emailed me back on Sunday morning and following a few emails and photo confirmation my part arrived first class on Tuesday. All back together and working perfectly, this is an amazing service, very worthy of a full 5 stars. Thanks again Steven.

Thanks for your kind review and thank your for your donation, really appreciate it glad to help get an old machine working again.

 by Darren
Outstanding!!!

Well I stumbled across this site through a search Emailed them Sunday morning for advice etc was early and thought get a reply Monday ( like most companies) no 20 minutes later reply and mails going back and forth through the Morning advice l sorted plus bit they don’t do links sent for what I need etc from a another company

I’ve now saved as a bookmark for my unit price was good for my bit but the advice was great eased my mind know it going to be ok
Thank you Steven for taking time out on a Sunday

Top marks my go to place for parts and advice 🙂

Thanks Darren, glad to have helped you!

 by John Brady
float not working

Replaced the rubber membrane which activates the micro switch and working fine

 by Mike Pickering
Please contact

Please can you contact me can't send details saying file to big one photo. purchased products to fix from Dr Saniflo very impressed with speed of service.

 by Chris NASH
Parts

First class, many thanks, got me out of the mire.

 by Robert
Saniflo Slim

Excellent help & advice steve
i did tests but sadly it was the motor that was kaput so need new saniflo slim
Thanks again for the help & advice
Kind Regards
Robert

 by Jim roles
Sanislim parts

Very quick and efficiently executed. full of good high quality advice. Thanks

Glad we could help Jim, thank-you for your kind review.

 by jeffery hill
slow to start and stop

replaced membrane and micro switch. works great now.

Thank You All.

Thanks for your kind review Jeffery, glad your machine is now working well.

 by rg
Capacitor problem

* advice was spot on and instant response.
* Fixed problem with replacement parts
* good service

Thanks for the great review, happy to help.

 by Mick
Saniaccess

Extremely prompt and professional many thanks.

Thanks Mick, happy to help.

 by Nick
Hassle with order fulfilment

Had problems with this company fulfilling the order, they insisted I contacted Royal Mail to track a parcel that Royal Mail said they could help with , I am now 5 days since placing the order , Rachel says I now need to wait another 14 days until they will refund my payment.

I don't expect this to make it to the reviews board, so will upload to trustpilot as well.

Odd that negative comments don't make it on to the board.

Thank you for your review Nick, as you are aware from our many emails we have been awaiting a response from Royal Mail as your parcel dispatched on 20th Sept was not delivered and signed for. Until the parcel has been signed for we have no proof of delivery and have to wait 10 working days to submit a claim. We submitted a claim with Royal Mail on 3rd Oct and after their investigation we received a reply with a full refund issued on 4th Oct and apologies for the lost parcel (letter received today 6th Oct). We have now made a full refund to you.Again, I am sorry you have had this experience but I hope that you can understand that we have done everything possible to act as quickly as we could to resolve the issue, until we received confirmation from Royal Mail under our terms we were unable to make a refund, we have to treat all lost items seriously as we have in the past had fraudulent claims. I can assure you that there is no scam in place as your quite abrupt, threatening and demanding emails have suggested. So I am now able to answer your review comments and publish it on our website as negative comments do deserve a response, as all of our comments receive responses. So this negative comment did make it to the board as all comments do.All the comments are genuine on this website as we do go above and beyond in and out of hours to help our customers for little or no reward.

 by Peter Tagg
Efficient and Recommended

I ordered the part for my Sanivite 3 on Monday before 9:00 am for postage to Spain where our faulty machine was located. The part was posted by mid morning. What a pity that the Post Office international delivery service is not as efficient it took them 5 days to get it to Madrid and the Spanish post took 2 days to get it to me.

The part was exactly what was needed, the technical advice was reassuring. What more can I say, we are up and running again for £21 much less than the cost of a new machine.

Thanks for your kind review Peter, we were happy to help. Your delivery left the UK on the 25th from then on was in the hands of Royal Mail's delivery partner Correos (Spanish postal service) The bulk of the time was spent with them and travelling via their network within Spain. The Royal Mail estimate for International Tracked & Signed delivery is 5-7 working days, so your parcel was delivered within the specified time frame.

 by Bernard Mullin
Excellent advice

Rachel dealt with my enquiry and provided some good no-nonsense advice which I will act upon. Again my thanks, Bernard

It was a pleasure Bernard, glad Steve and I helped you 🙂

 by Gerald
Brilliant team at Doctor Saniflo

Enquired for advice on replacing failing capacitor on a sanicom. They returned email very quickly with good information. Excellent team and will use again.

 by TUT
Good info

Found some very useful info!!!

 by Steve Hull
new cap for old Sololift

Fast, accurate advice and prompt delivery of the required replacement part. Couldn't be bettered.

Thanks Steve!

 by MJMC
Saniflo would not switch off

Hi
I have at last got around to fitting the parts I bought from you after you advised what may be wrong. I replaced the micro switch and membrane & clip as the unit ran constantly and would not switch off. It now works as it should once again. Thanks for your pre-sales advice it was much appreciated as it was MUCH more cost effective than having to buy a whole new unit. Great service!!!

 by Rich
Replacement parts

My saniflo macerator packed up for the second time in seven years. My plumber neighbour has now retired, so I found Doctor Saniflo.
Their advice and instructions are good and v practical.
The parts ordered Thurs 17:00 arrived Saturday morning.

You made a very daunting and horrible job possible. Thanks.

Thanks Rich, glad to have helped!

 by Joe
Saniflo capacitor

Have a 4 year old sanipro xr started making buzzing noises but not pumping found dr.saniflo site and read faq the symptoms were in the faq list. I filled enquiry form in on web site and received a reply by return. This was a comprehensive detail how to gain acces to capacitor and to how to check if it had failed. When I sent for the correct capacitor at 7.30 in the evening I got a reply in 15 mins to say it had been despatched 1st class. I am now waiting for its arrival fantastic service.

Thanks for your review Joe, happy to help!

 by simon
replacement Capacitor

I was not sure about the item i needed to used the contact page ,
when the page would not let me send a photo i sent a message and i received a email bk asking to put photo on email
we found the item and wow best customer service I've had in a very long time ,
Thanks

 by Rob
Great Service!

My Sanivite 3 was continually pumping due to water seeping back through the non return valve, and eventually stopped working completely. I gave the unit a good clean out and replaced but the same thing was happening - I sent a couple of videos and thanks to Stevens brilliant diagram explaining the positioning of the non return valve I now have a functioning and much quieter unit.

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2 thoughts on “Reviews”

  1. David Hembrow

    Our kitchen Sanvite 3 suddenly stopped working, fused one of our circuits and water began escaping. After a difficult (and wet) removal I found that it was very clogged. Once cleaned it was obvious the membrane needed replacing. An urgent order to Doctor Saniflo for a new membrane, microswitch and condenser was made and thanks to the help and advice from Rachel, the new parts arrived in less than two days. All is now fixed and I have a happy wife again! Thanks Rachel.

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